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New Reviewer
Telmex - Scamming clients!
Telmex - Scamming clients!
Update by user Dec 30, 2020

They have reached out several times from the social media department, they call I pick up only to hear a recording saying all operators are busy, then they keep me waiting for 20 or more minutes only to tell me my case has been close, or that they have technical...

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ID
#2359730 Review #2359730 is a subjective opinion of poster.
Location
Saltillo, Coahuila
Service
Telmex Internet Plan
Pros
  • I cant think of any-
Cons
  • Lousy internet connection and speed
  • Fake advertising
  • Service
Loss
$3000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Waiting Installation

I ordered Infinitum on March 25th. I have had 11 appointments made and missed... no installer, no call, no nothing. Every time I speak to a real person they apologize and tell me my installation will be prioritized, then they don't show. Again. and again... Can't rate the system 'cause I can't get it installed. In case Telmex reads these.... my folio is 04245**** Call me.

User's recommendation: Use someone else if possible, For me it's not really...

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ID
#2524454 Review #2524454 is a subjective opinion of poster.
Location
Benito Juárez, Quintana Roo
Service
Telmex Internet Installation
Cons
  • Days without service
Loss
$2000
Preferred solution
Deliver product or service ordered

04248****. Installation

I have been waiting for my internet to be installed in my house. I ordered it on 29 of March. They promised it would be installed on 15 of April. But I received no phone call. And waited all day at my house for the installer. Im very unhappy. Can someone call me in English. 983-234-****. Thank you I need my internet.

User's recommendation: Make sure to have someone who can speak Spanish they offer no help other ie.

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ID
#2506182 Review #2506182 is a subjective opinion of poster.
Location
Villahermosa, Tabasco
New Reviewer

Charging after disconnected

Please disconnect service at 712 Galeana in Mazatlan. Name on account is Kip Holmes. Telmex is trying to charge me for service but I've been gone for over 2 months.
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ID
#2379826 Review #2379826 is a subjective opinion of poster.
Pros
  • Easy to establish auto pay
Preferred solution
I need to discontiinue service in Mazatlan. I sold my house and have been gone for over 2 months. I thought I discontinued service but TELMEX is trying to charge a credit card that is no longer viable.

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New Reviewer

To make new customers aware of yhis company

no one speaks English? Long wait time...poor telephone customer service..they add insurance without your knowBewarBewareledge
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ID
#2358996 Review #2358996 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco
Cons
  • Too many to list here
  • Assistance
Preferred solution
would be nice to receive a bill? No longer getting one?

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Verified Reviewer
New Reviewer
this is the worst company in the world! i'm sick and tied talk with your support without respond of real people! worst service ever in my life in 30 countries here at Jalisco. I'm spending hours to try to talk with support on telmex site... they answer as robots only....
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ID
#2243539 Review #2243539 is a subjective opinion of poster.
Service
Telmex Internet Service
Loss
$300
Preferred solution
Let the company propose a solution

Home phone line in Mexico Not working

ATTENTION!!!Hi this is Irene Miramontes the reason Im getting you this message its because my phone line in Mexico its been broken For about two weeks and need to be fix..We all ready Report it about a week ago but they haven show up yet my home phone number is 011523****36161 thank you
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ID
#2185057 Review #2185057 is a subjective opinion of poster.
New Reviewer

Sept 2020 - if you are an american reading this, you cannot begin to imagine the frustration of internet through this. They also closed all their offices so you cat get to them in aby way.

unbelievably bad internet. No offices are open. I go days at a time without it.

User's recommendation: go somewhere else.

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ID
#2182666 Review #2182666 is a subjective opinion of poster.
Service
Telmex Internet Service
Pros
  • I cant think of any-
Cons
  • Days without service
  • Internet reliability
  • Poor customer service
Loss
$6000
Preferred solution
Deliver product or service ordered
New Reviewer

Withdrawals:-$21.00Balance:$315.38 Date:PENDING PENDINGCES - MEXICO EN LINEAWithdrawals:-$21.00Balance:$336.38 Date:PENDING PEN

-$72.24Balance:$243.14 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$315.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$336.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$357.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals: julio 7 estaba tratando de hacer un pago y habia un error con el sistema y se me cobro 4 veces
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ID
#2041722 Review #2041722 is a subjective opinion of poster.
Loss
$63
Preferred solution
Full refund

Cancel the request that I never requested

Telmex - Cancel the request that I never requested
I never request the service I received an email with something that I never request until I have the wrong name, I think someone is cheating me. I do not want the Telmex service ... this is my email edgardaniel91@***.com please remove it. That is not my name.

User's recommendation: I dont know what is this about... FRAUD.

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ID
#1942588 Review #1942588 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Customer service for my México Telmex account

I tried to go to the local Telmex office in PV, Jalisco to put a pause on my Telmex account. Both times that I went to pause my service, the office was closed even though it said it would be open at that time. I went to Plaza Caracol, Puerto Vallarta, my service telephone is 322 221 **** US 510 828****

User's recommendation: Learn Spanish, because their English support is terrible.

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ID
#1938291 Review #1938291 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco
Pros
  • Ok for those who speak spanish
Preferred solution
Service pause

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy with the service

My mother's home phone doesn't work for about 3 weeks and she got already the bill so how she's going to pay the bill if she doesn't have it used it for 3 weeks!!! We keep calling and there's no way to find answers.
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ID
#1935696 Review #1935696 is a subjective opinion of poster.
Location
Jackson Heights, New York
Preferred solution
Price reduction
New Reviewer

No network for 6days and I’m still counting

No tengo red desde hace un tiempo ahora, he estado llamando que siguen diciendo que vendrán. si no los veo el lunes por la mañana, vendré a dejar su módem. Gracias. ALCLFA16AAFE

User's recommendation: No disponible.

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ID
#1842789 Review #1842789 is a subjective opinion of poster.
Pros
  • Package
Cons
  • Service
Preferred solution
Fix my internet
New Reviewer

This service should be replaced too many employees provoking and making unwanted comments to anger someone..

Employees being nosy and provoking making annoying unwanted comments.
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ID
#1729773 Review #1729773 is a subjective opinion of poster.
Location
Goodyear, Arizona
Reason of review
Not phased but these things need to STOP.
New Reviewer

People To stupid to provide any type of service - half *** everything - sad

Telmex service guy comes to connect a new neighbor and discconnetcs my phone to connect the new customer. My wife confronts Telmex service guy and he is rude and just an *** - tells her to report it. So my wife takes his picture and he says you can take all the photos you want but you Will still not have pone - what a Little *** So wife goes to file a complaints with pictures and everything - still no pone after 3 days and Telmex telling her they are sending a service guy today - what *** Now wife has went to the next level in Telmex. Well guess what this stupid does not know how to get anything done either. Still no phone after she tells us service guy Will be there today - NOT. By the way this is not the first time this has happened - why because Telmex is over selling their service in my área and their equipment cant handle the load - i am almost positive. This complaint is in english because i dont know enough spanish to explain it. In closing Telmex SUCKS!!!.
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ID
#1535205 Review #1535205 is a subjective opinion of poster.
Location
Santiago, Santiago Metropolitan Region
Service
Telmex Technical Support
Reason of review
Poor customer service
Preferred solution
Reconnect my phone a.s.a.p.. Refund money while my phone is out of service. Wriiten apology. Service guy that was rude FIRED!!!.
New Reviewer

Worst Internet service ever experienced

I have only been with Telmex now for 2 months and if i could take my equipment back to them and tell them where they can put it i would. I have to reboot at least 5 times a day. I cant download anything of moderate size without spending hours doing so. Why anyone would use this service if they new what they were going to experience, i dont know. Once i can be proven that another provider out there is substantially better. Telmex will not get another peso out of me
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ID
#1469632 Review #1469632 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco
Service
Telmex Infinitum Internet Service

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