Most helpful review

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Verified Reviewer
New Reviewer

Billing problem

I have a Telmex account that I only use in the winter when I'm in Mexico. Which allows me to deactivate certain services when I leave with a billing adjustment. I left Mexico on April 22 and notified a Telmex manager in Zihuatanejo. Invoicing for the month of May has not been adjusted accordingly. Issue have been resolved a few days after this post. Great.
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ID
#3614777 Review #3614777 is a subjective opinion of poster.
Location
Saint-Sauveur, Quebec

Clintoneb75@***.com

Nobody would help me cause Im calling from the US. We have an account inPV and it will be cancelled as sooon as I get there. Every number called was disconnected

User's recommendation: Get everything you need before leaving.

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ID
#3678429 Review #3678429 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer
New Reviewer

Internet is intermittent. Off and on several times a day

We live in Las Brisas area of Los Barriles, BCS. Our internet signal in not good but we lose what we have several times a day. It usually restores in a few minutes, but at times is out longer. I cannot tell if the problem is the line or the Modem/Router.
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ID
#3653684 Review #3653684 is a subjective opinion of poster.
Location
La Paz, Baja California Sur
Service
Telmex Internet Service
Preferred solution
Let the company propose a solution
Dear Customer Service, I have called several times and have visited your office in San Miguel 2 times. I have had no telephone or internet service for one week. I have a handicapped husband who can barely walk. If he falls there is no way that he can call me if I am...
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ID
#3552429 Review #3552429 is a subjective opinion of poster.
Location
Celaya, Guanajuato

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Verified Reviewer
New Reviewer

Home line not working/Linea fija de casa no esta funcionando

452503**** home phone line not working. Payment is up to date. Pagos estan al corriente, la linea esta desconectada sin motivo aparente y la necesito en funcion, ya que ahi vive una persona de la tercera edad que depende de este servicio
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ID
#3130134 Review #3130134 is a subjective opinion of poster.
Location
Uruapan, Michoacan De Ocampo
Pros
  • Phone service
Cons
  • Difficult to communicate with them
Preferred solution
Home phone line restablished/ Linea fija de casa con servicio restablecido
New Reviewer

My internet is not working

My internet is not working and neither does the phone number I was given to call Telmex. I dont know whats going on.
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ID
#3072214 Review #3072214 is a subjective opinion of poster.
Location
Coyoacán, Mexico

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Verified Reviewer
New Reviewer

Waiting Installation

I ordered Infinitum on March 25th. I have had 11 appointments made and missed... no installer, no call, no nothing. Every time I speak to a real person they apologize and tell me my installation will be prioritized, then they don't show. Again. and again... Can't rate the system 'cause I can't get it installed. In case Telmex reads these.... my folio is 04245**** Call me.

User's recommendation: Use someone else if possible, For me it's not really...

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ID
#2524454 Review #2524454 is a subjective opinion of poster.
Location
Benito Juárez, Quintana Roo
Service
Telmex Internet Installation
Cons
  • Days without service
Loss
$2000
Preferred solution
Deliver product or service ordered

04248****. Installation

I have been waiting for my internet to be installed in my house. I ordered it on 29 of March. They promised it would be installed on 15 of April. But I received no phone call. And waited all day at my house for the installer. Im very unhappy. Can someone call me in English. 983-234-****. Thank you I need my internet.

User's recommendation: Make sure to have someone who can speak Spanish they offer no help other ie.

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ID
#2506182 Review #2506182 is a subjective opinion of poster.
Location
Villahermosa, Tabasco
New Reviewer

Charging after disconnected

Please disconnect service at 712 Galeana in Mazatlan. Name on account is Kip Holmes. Telmex is trying to charge me for service but I've been gone for over 2 months.
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ID
#2379826 Review #2379826 is a subjective opinion of poster.
Pros
  • Easy to establish auto pay
Preferred solution
I need to discontiinue service in Mazatlan. I sold my house and have been gone for over 2 months. I thought I discontinued service but TELMEX is trying to charge a credit card that is no longer viable.

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Verified Reviewer
New Reviewer
Telmex - Scamming clients!
Telmex - Scamming clients!
Update by user Dec 30, 2020

They have reached out several times from the social media department, they call I pick up only to hear a recording saying all operators are busy, then they keep me waiting for 20 or more minutes only to tell me my case has been close, or that they have technical...

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ID
#2359730 Review #2359730 is a subjective opinion of poster.
Location
Saltillo, Coahuila
Service
Telmex Internet Plan
Pros
  • I cant think of any-
Cons
  • Internet
  • Service
  • Fake advertising
Loss
$3000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To make new customers aware of yhis company

no one speaks English? Long wait time...poor telephone customer service..they add insurance without your knowBewarBewareledge
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ID
#2358996 Review #2358996 is a subjective opinion of poster.
Location
Puerto Vallarta, Jalisco
Cons
  • Assistance
  • Too many to list here
Preferred solution
would be nice to receive a bill? No longer getting one?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
this is the worst company in the world! i'm sick and tied talk with your support without respond of real people! worst service ever in my life in 30 countries here at Jalisco. I'm spending hours to try to talk with support on telmex site... they answer as robots only....
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ID
#2243539 Review #2243539 is a subjective opinion of poster.
Service
Telmex Internet Service
Loss
$300
Preferred solution
Let the company propose a solution

Home phone line in Mexico Not working

ATTENTION!!!Hi this is Irene Miramontes the reason Im getting you this message its because my phone line in Mexico its been broken For about two weeks and need to be fix..We all ready Report it about a week ago but they haven show up yet my home phone number is 011523****36161 thank you
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ID
#2185057 Review #2185057 is a subjective opinion of poster.
Location
Oakland, California
New Reviewer

Sept 2020 - if you are an american reading this, you cannot begin to imagine the frustration of internet through this. They also closed all their offices so you cat get to them in aby way.

unbelievably bad internet. No offices are open. I go days at a time without it.

User's recommendation: go somewhere else.

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ID
#2182666 Review #2182666 is a subjective opinion of poster.
Service
Telmex Internet Service
Pros
  • I cant think of any-
Cons
  • Poor customer service
  • Internet reliability
  • Days without service
Loss
$6000
Preferred solution
Deliver product or service ordered
New Reviewer

Withdrawals:-$21.00Balance:$315.38 Date:PENDING PENDINGCES - MEXICO EN LINEAWithdrawals:-$21.00Balance:$336.38 Date:PENDING PEN

-$72.24Balance:$243.14 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$315.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$336.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals:-$21.00Balance:$357.38 Date:PENDING PENDINGCES - MEXICO EN LINEA Withdrawals: julio 7 estaba tratando de hacer un pago y habia un error con el sistema y se me cobro 4 veces
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ID
#2041722 Review #2041722 is a subjective opinion of poster.
Loss
$63
Preferred solution
Full refund

Cancel the request that I never requested

Telmex - Cancel the request that I never requested
I never request the service I received an email with something that I never request until I have the wrong name, I think someone is cheating me. I do not want the Telmex service ... this is my email edgardaniel91@***.com please remove it. That is not my name.

User's recommendation: I dont know what is this about... FRAUD.

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ID
#1942588 Review #1942588 is a subjective opinion of poster.
Location
Miami, Florida

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