Telmex Phone Numbers and Emails

Toll-Free Number:

  • (800) 275-1259
Send Message

Customer Service:

  • (800) 290-1649

Telmex Emails:

Legal
Privacy Inquiries
customerservice@telmexusa.net
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How to Contact Telmex Customer Service?

Most Popular Number:

(800) 275-1259
Total calls: 145 Issues resolved: 5 Last call: Mar 16, 2024

What is the Telmex Phone Number?

The Telmex Customer Service Number is (800) 275-1259. This toll-free number is designed to provide assistance to clients who have questions, concerns, or need to access customer service directly. When you call this number, you'll be connected with a Telmex representative who can help address your needs. It's important to have your account information or any specific issues you're facing ready to expedite the service. Telmex Support strives to offer timely and efficient customer service, so if you have any questions or need assistance, calling this number is a straightforward way to get the help you need.

What is the Telmex Customer Service Email Address?

For those who prefer to contact Telmex Support via email, the customer service email address is customerservice@telmexusa.net. This email address is monitored by Telmex's customer service team and is a convenient way to send inquiries or report issues. When sending an email, it's helpful to include as much detail as possible about your issue, including any error messages or the steps you've already taken to try and resolve the problem. This information will help the customer service team to provide you with the most accurate and helpful response. For urgent matters, calling the Telmex Customer Service Number provided may yield quicker results than email, as response times can vary.

How Can I Contact Telmex via the Website?

To contact Telmex via their website, you can visit their official website at www.telmexusa.com. Once on the site, look for the "Contact Us'' or "Customer Service" section. This is typically found at the bottom of the homepage or within the main menu. Clicking on this option will direct you to a page where you can find various ways to contact Telmex, including phone numbers, email addresses, and customer service forms. Filling out the form on the Telmex Support website is a great way to get assistance, as it allows you to detail your issue and request callback or email responses.

What is the Telmex Headquarters Address?

The Telmex Headquarters USA, LLC is located at 3350 SW 148th Avenue Suite 400, Miramar, Florida 33027, United States. This address is where the company's main operations and executive offices are located. If you need to send any official correspondence or have a specific request that requires visiting the headquarters, this is the address to use. However, for general customer service inquiries, it's more efficient to use the phone number, email address, or contact form available on their website. For any issues that require direct contact with the company, such as billing inquiries or service disruptions, using these other Telmex Support methods will provide a quicker response.

What are the Telmex Hours of Operation?

Telmex Customer Service hours of operation are from Monday through Saturday, from 7:00 AM to 7:00 PM PST. This means that you can reach out to Telmex for assistance during these hours if you have questions, need help with an account, or have any other concerns. If you're calling outside of these hours, you can leave a voicemail and they will return your call as soon as possible. For non-urgent inquiries or issues, you can also use the Telmex Email address provided or the contact form on their website, which can be accessed at any time.

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Contact Information

Telmex Website:

Telmex Help Center:

Corporate Office Address:

Claro Enterprise Solutions, LLC
3350 SW 148th Avenue Suite 400
Miramar, Florida 33027
United States

Telmex Rating Based on 29 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Website
Value for money

Rating stats

Rating trend

Summary of Telmex Customer Service Calls

242 TOTAL
CALLS
05:37 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Telmex?

Product/ Service Question:

  • “No internet. Keeps dropping service”
  • “My internet is down”
  • “No internet”

Staff Question:

  • “No service on línea phone”
  • “Contract new serviced”
  • “Poor reception, awaiting service”

Payments and Charges Question:

  • “Payment”
  • “To get a copy of a bill with my name abd address on t”
  • “I need to pay by phone bill i dont have the amount”

Account Question:

  • “To change the name on the account”
  • “Account issues”
  • “We have an account on telmex”

Activation/ Cancellation Question:

  • “Cancelar hbo”
  • “Cancel wifi service”
  • “Cancelar servicio”

Request for Information Question:

  • “Technical support”
  • “Had appointment for yesterday no one showed up”
  • “Find out what happened with my deposit”

Other Question:

  • “Reportar problemas con telefono”
  • “Outage”
  • “Complains”

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