Contact Telmex Customer Service
Telmex Phone Numbers and Emails
Toll-Free Number:
-
(800) 275-1259
Customer Service:
-
(800) 290-1649
Telmex Emails:
Legal
Privacy Inquiries
customerservice@telmexusa.net
Contact Information
Telmex Website:
Telmex Help Center:
Corporate Office Address:
Claro Enterprise Solutions, LLC
3350 SW 148th Avenue Suite 400
Miramar,
Florida
33027
United States
Summary of Telmex Customer Service Calls
242
TOTAL
CALLS
CALLS
05:37
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Telmex?
Product/ Service Question:
- “No internet. Keeps dropping service”
- “My internet is down”
- “No internet”
Staff Question:
- “No service on línea phone”
- “Contract new serviced”
- “Poor reception, awaiting service”
Payments and Charges Question:
- “Payment”
- “To get a copy of a bill with my name abd address on t”
- “I need to pay by phone bill i dont have the amount”
Account Question:
- “To change the name on the account”
- “Account issues”
- “We have an account on telmex”
Activation/ Cancellation Question:
- “Cancelar hbo”
- “Cancel wifi service”
- “Cancelar servicio”
Request for Information Question:
- “Technical support”
- “Had appointment for yesterday no one showed up”
- “Find out what happened with my deposit”
Other Question:
- “Reportar problemas con telefono”
- “Outage”
- “Complains”
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Telmex