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My name is Chidentree Treesatayapun tel. 844 488 ****. I'm at Mexico but I would like to use this channel to report my problem because I can not speak Spanish well and Telmex people in Mexico can't understand me well.

3 months ago and until now, Telmex has added Claro-video in my package without any knowledge from me. I can not understand Spanish and never use that service (Claro-video).

With this issue, I would like to ask you cancel Claro-video from my package permanently and please return the money back.

You can also reach me via email as chidentree@***.com.

I hope that this email will reach you well and my problem will be solved as soon.

Best Regards

T. Chidentree

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

Telmex Cons: Service in mexico.

Location: Lomas De Guadalupe, Coahuila De Zaragoza

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