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Whether by phone or in person the disregard for their paying customers is just one problem .. by far the product is expensive, is not high speed and in the summer they cut back on broad band and scam customers who pay for high speed and can't get on line in a condo...
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#1081423
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Telmex has inexcusably bad service. I know this won't do any good (nothing will) but I have to at least express my displeasure. I pay a higher fee for "faster" service that is not even possible where I live. Why then do they even SELL packages for service faster than...
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Ajijic, Jalisco
#1004313
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I had to wait three months just to get a technichian to INSTALL internet. and it the modums have failed twice in one year and each time had to wait nearly a month to get them to come. This is ridicoulous Carlos Slim is a billionair, he will never ever ever ever be able...
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1.2
I didn't like
  • Worst customer service ever last experience they made me cry
#971461
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Short Review on January 31, 2017

Telmex
#1000794
Listen hear, you need to work something out with your wireless service because I am longing to hear my girlfriends voice. Long distance relationships are about communication and you are fuc**** it up big time. Have you ever been in love? Clearly not, and even though your service is shi***, I will wait for my girlfriend. But please change it, because I miss her voice. Alright, goodbye.
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Extremely dissatisfied by Telmex
I am very, very, very dissatisfied with Telmex. It does need a very long time before I'm getting upset. It's my personality as well I spend several years as a manager with 28 agents for a global player company in customer relations management servicing a certain group...
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3.0
#969682
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We live in Pátzcuaro, Michoacán. We had Telmex for several years. During most of that time the Internet service was very choppy. Towards the end we were having outages several times a day. We had no trouble talking to a person on the phone in English, and they always...
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2.3
Morelia, Michoacan De Ocampo
I liked
  • Package
I didn't like
  • Did not get what i paid for
#924329
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The good: customer service is good. Modem/Gateways are the worst in the world. When replaced with an Actiontec Gateway works much better. (This is at your own cost and you have to order from Amazon.) We have been locked in to 5mb/seconds for years and they keep...
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Mazatlan, Sinaloa
#917963
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My name is Chidentree Treesatayapun tel. 844 488 0505. I'm at Mexico but I would like to use this channel to report my problem because I can not speak Spanish well and Telmex people in Mexico can't understand me well. 3 months ago and until now, Telmex has added...
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1.0
Lomas De Guadalupe, Coahuila De Zaragoza
I didn't like
  • Service in mexico
#893456
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Telmex - Infinitum 100 Mbps ??? nunca
estoy en Monterrey, tengo dese varios años Infinitum y hizo upgrade a 100 Mbps. Te dicen en su famoso Ookla Speednet test que los 100 Mbps son la velocidad de bajada. Plena mentira, el test te muestra la banda ancha que tienes, quiere decir la banda tiene la capacidad...
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Anonymous
Anonymous

ya estoy *** Telum y feliz, olvídense de Telmex, no sirve ni para un cinco

2.7
San Nicol, Nuevo Leon
I didn't like
  • Being shuffled around endlessly
  • Poor internet speed
#830947
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We have been living in Mazatlan Mexico fulltime for 4 years. We have a TELMEX Landline and the $999. High Speed DSL Internet. The problem is the internet has always been in and out like a "YO-YO". We do WITOUT internet 25-50% of the time, in any 24 hour period. We have...
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1.7
#714043
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Contact Telmex

Headquarters Address:
Telmex
3350 SW 148th Avenue Suite 400
Miramar, FL 33027
Phone:
(954) 517-7300
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I have paid Telmex 999 monthly the past eight years. Recently this has supposedly included 10 megs of internet. I have never received anything remotely close to that, and during the past three months my speed has been terrible, from 0 to 0.1 to 0.4 and occasionally...
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1.0
Tepoztlán, Morelos
I didn't like
  • Poor internet speed
#603001
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